Delete your Lendi account

What happens when an account is deleted

The account stops working as soon as the request is recorded: you cannot use the app normally and your chat threads are frozen. You can still sign in, but only to reach the restore screen described below.

After seven days, the following is permanently deleted or anonymised:

• Your name, email, phone number, date of birth and gender.
• Your profile photo.
• Identity data: the result of the national ID check and the selfie.
• The bank account payouts were sent to, if you rented items out.
• Push notifications, registered devices, favourites and blocks.
• A seller application still awaiting a decision.

What is kept, and why

The account's whole rental and conversation history is kept. It is not only your data: every order and every conversation has somebody at the other end, and it is their record too.

Specifically, none of this is deleted:

• Every finished rental — completed, declined, cancelled or expired — with its amounts and any decline or cancellation reason written on it.
• The handover evidence, reviews, invoices and payments belonging to those rentals.
• The contents of your chat messages.
• The system log of actions on the account, which includes the name and email you registered with or changed to.
• A seller application that was decided, with its shop name and that decision. The bank details on it are cleared.

We keep them for accounting and fraud prevention, which is also a record-keeping obligation we are held to.

On most of these records your account reads as a deleted user. One exception: if you rented items out, YOUR SHOP NAME stays on the old orders — it is what a renter reads to know who they rented from, so it is kept.

Seven days to change your mind

Deletion does not happen immediately. For seven days after the request is recorded you can still call it off: sign in again, then press “Restore account” on the screen that opens. The account then goes back to exactly how it was, and nothing is lost.

Signing in on its own does NOT call it off. While a deletion is pending, signing in only opens that screen — leave without pressing restore and the account is still deleted on schedule.

After those seven days it cannot be undone, not even by contacting us. The erasure runs after that point — in hourly batches — so it may take a little longer to finish, but there is no way back from it.

A rental in flight blocks the request

If you have a rental that has not finished, the deletion is refused. Somebody is waiting on you — for an item to be handed over, or for one to come back.

Finish or cancel those rentals first, then ask again.

Request deletion

How long it takes, and who to contact

A request sent through this form is acknowledged and answered within 72 hours. You can also email contact@lendi.vn directly.

Once we have verified the account, the remaining wait is the same seven days described above.